The deal, in plain language

These terms cover the studio booking platform currently operating under the working name STUDIO/PLATFORM ("we", "us"). It is software that lets studios ("studio owners") publish a booking storefront and lets their customers book and pay for sessions. We are US-based. If you use the service, these terms apply; if we change them, we'll bump the version above and notify studio owners by email.

What the service is

Studio owners get a hosted storefront, an admin dashboard, and an API for managing rooms, rates, bookings, and customers. Customers of a studio get an account to book sessions, pay, and manage their bookings. We provide the software; each studio runs its own business on it.

Payments

• All payments are processed by Stripe. We never see or store full card numbers — Stripe handles the card data.
• When a customer pays for a session, the money goes to the studio (minus Stripe's processing fees and our application fee of about 1%).
• Refunds and cancellations follow the policy set by the studio you booked with — the cancellation window and refund method (card or account credit) are shown before you book. Disputes about a session are between you and the studio; we'll help with the mechanics.
• Studio owners pay us a monthly subscription per room, billed through Stripe.

Your responsibilities

• Keep your account credentials to yourself; staff accounts support two-factor authentication and we recommend turning it on.
• Don't use the service for anything illegal, abusive, or that tries to break or overload it.
• Studio owners are responsible for the accuracy of their listings, prices, tax settings, and policies.

Our responsibilities and their limits

• We work to keep the service up and your data safe, but this is pre-launch software provided "as is" — we don't promise uninterrupted availability.
• Our liability to you is capped at what you paid us in the twelve months before the claim. We're not liable for indirect damages (lost profits, lost bookings, etc.).
• We can suspend accounts that break these terms. Studio owners can cancel anytime; we'll export your data on request.

Contact

Questions about these terms: [email protected]. See also our privacy policy.