- How do I know which plan I'm on?
- Count your bookable rooms. We quote the cheapest plan for that number: up to 7 rooms it's Basic, 8 to 17 it's Studio, and 18 or more it's Pro. Every plan runs more rooms than its base price includes; the extras bill as overage, so the crossover sits above each plan's headline room count. If you run more than one building, count the rooms in all of them together.
- What does the trial include?
- The plan you signed up on, running in full for 14 days. A Basic trial is a Basic account rather than a preview of Pro, so the features that come with a bigger plan are the ones you would be paying for. A card is collected at signup and nothing is charged until day 15.
- We take cash and Venmo at the desk. Does that still work?
- Yes, and you can keep doing it. Bookings taken at the desk can be marked paid however you took the money, and they sit on the same calendar as the online ones. The percentage only applies where we handle the card.
- We're on Square Appointments right now.
- Then you've probably set each room up as a "team member" and invented a service called something like Day Rental, because that's the documented way to make an appointment tool hold a room booking. Here a room is a room. It has a rate, a minimum, a turnover buffer and gear in it, and none of that needs a workaround. Card payments run through Stripe or Square.
- Do extra locations cost more?
- No. Locations and staff accounts are unlimited on every plan. Two buildings with 8 rooms between them costs the same as 8 rooms under one roof. Rooms are the only thing we count.
- What about our monthly lockouts?
- A lockout is a room mode, not a separate product. Set the room to monthly, put the tenant on it, and the card runs on their own anniversary date. Rooms that do both — lockout most of the month, hourly the rest — are normal and supported. Monthly lockouts are on the Studio plan and up.
- What if I add a room past my plan?
- Nothing breaks. Extra rooms are billed at your plan's per-room rate of $12, $10 or $8 a month, and we'll tell you when moving up a plan would cost you less than the overage.
- Why does the percentage drop on bigger plans?
- A studio doing more volume shouldn't hand over more of every booking for it. The bigger the plan, the smaller our share. On Pro it's 0.5%.
- What about card processing fees?
- Card processing is your processor's and passes through at cost, 2.9% + $0.30 per charge in the US with Stripe or Square. Our percentage sits on top of that and comes out automatically as each booking is paid, so there's nothing to reconcile at month end.
- Can I cancel anytime?
- Yes. Month to month, no contract. Cancel and your subscription stops at the end of the billing period. Your data is yours and we'll export it for you.
- What counts as a room?
- A bookable space, however you split it across activities. The rates you attach to a room never cost extra. Gear add-ons and per-activity pricing are on every plan — bundled in, never billed per feature.
- Do you help us move over?
- Yes, and it's free. We move your rooms, your rates, your weekly regulars and your customer list off whatever you're on now, and set the booking site up with you. If you want, we'll run it alongside your current setup for the first month so nothing depends on us until you're happy.
- Can I use my own domain?
- Your booking site launches at your own web address (yourstudio.soundslot.app) with the certificate included. You can also put it on a domain you already own: claim it under Settings → Domains and add the two DNS records we show you. The certificate is issued before you move any traffic, so a site that's already live switches over with no gap.
- How do approval rooms charge the card?
- For rooms you've set to need your say-so, the card is authorized when they book and only charged when you confirm. Turn it down and the hold drops off. Nobody pays for a session that never happened.